FREE SHIPPING on Orders $100 or More / Use Coupon Code: FREESHIP

Customer Service

Operation Hours

* Monday to Thursday 10:00AM - 6:00PM EST
* Friday 10:00AM - 4:00PM EST
* Saturday Closed
* Sunday Closed

Contact us by Phone Toll Free: 866-397-1255

If you cannot find answers to your questions here, please feel free to email us at

For any additional information or questions you may have, please visit our FAQ page.

After hours and on the weekend, our calls are often answered by a voicemail system. If you need assistance, please leave a message and someone will get back to you as soon as possible.


You can custom-design any piece we sell to fit your particular style! We not only sell our merchandise but manufacture it as well. We love to see new and fresh ideas, and can custom-design anything with the proper pre-designs and time allotment in place. If you are interested in sending in a particular design for your hotel, motel, cruise line, etc., please contact us. You can visit our showroom (by appointment only) or discuss this option with us by phone at 866-397-1255 or by email at Minimum orders are required for all custom-designed merchandise.


Please note: All customers must first register using our simple form. Once registered, you can order via our standard or Mix and Match method.

Standard Ordering

Customers can order by accessing any one of our product line pages, and then clicking on one of the product line categories (ensembles, accessory ensembles, etc.).

Mix and Match Ordering

Customers can create their own ensembles using this feature. This feature is great for those who like to be creative with their bathrooms or for people who want to order for two different bathrooms, bedrooms, or kitchens. All Mix and Match orders over $100.00 get free shipping attached.


We accept payment in the following forms: PayPal, Visa, MasterCard, American Express, and Discover.

No sales tax is added except for orders shipped to New York State addresses. New York residents are required to pay 8.375% sales tax.


We ship via UPS to the USA and Canada. We usually ship your order within 1 to 2 business days of receipt, and you will receive an order confirmation by email. If an item is out of stock, we will notify you by e-mail and you may choose either to backorder or cancel.

Shipping Chart

For all shipping details, please click here to access our Shipping Chart.

Order Additions

An order usually requires anywhere from 1 to 2 days for us to process. Please call our Customer Service department at 866-397-1255 within 24 hours of submitting your order, and we should be able to include any additions for you.


We offer both spot discounts and coupons. All coupons require a valid coupon code, and offers may not be combined unless noted.

Account Holder Adjustments

Once you contact us, any adjustments will be credited to your account within 5 to 7 business days.

Order Cancellation

Please contact us via phone at 866-397-1255 or via email at All orders that are not canceled within 24 hours of when they have been placed have probably begun to be processed. For more information, please check out our return policy below.

Returns and Exchanges

Although our goal is to ensure that you love everything that you buy from us here at Popular Home Collections, we understand that unique situations do arise and that merchandise occasionally needs to be returned.

If you are not completely satisfied with your order, we will be happy to offer you a refund or an exchange. Return and exchange is only accepted within 21 days from the day of purchase. We require that your order must be in its original condition and packaging. If you foresee a problem meeting this time line, please do not hesitate to contact customer service at 1-866-397-1255 or by email at for a pre-approval. Only the cost of the merchandise will be refunded for returns. The customer will be responsible for the cost of the return shipping.

Any merchandise received after 21 days, will be charged a 15% restocking fee, however the customer has the option to exchange product(s) at they’re round trip shipping costs or take a store credit. Absolutely no merchandise can be returned or exchanged after 30 days.

Opened, used, or washed items cannot be accepted for return. Bedding is packaged in a clear plastic package, so it is easy to see the colors and design through the packaging. They are packaged very tightly by the manufacturers and cannot be re-packaged properly once they are taken out of the packaging. Bedding, opened, used or washed products will have a 15% restocking fee.

Returned merchandise that has been lost or damaged in transit will be the responsibility of the customer. We recommend using an insured service with tracking information.

Please ship merchandise back to:
Popular Home Collections
140 58th St.
Unit 5I
Brooklyn, NY 11220

Please include in your package a note with:

1. Your order number
2. Your reason for return

Do not want to pay for return shipping?

If for some reason your items are damaged upon opening the package, please contact customer service by email (for a quicker response) or by phone (866-397-1255).

Please include in your email:

1. Your order number
2. A description of the items that were damaged

We will send out a replacement package and will let you know by phone or by email if UPS will pick up the original package.

If for some reason we sent you the wrong item or if you have not received all of your items, then please contact customer service by email (for a quicker response) or by phone (866-397-1255).

Please include:

1. Your order number
2. A description of the items that were missing or incorrect

If items are on backorder, then the customer will be presented with the option to either wait for the merchandise or to receive a refund.
Please allow 7-14 business days for your refund to appear on your credit card.

If you are looking for a tracking number, please check your email as all UPS tracking numbers are sent by email. If you cannot locate it, then please email us and we will provide you with your tracking number. If there is any other way that we can assist you through your purchasing process, then please let us know. Our primary concern is providing you with an unparalleled element of service that enables you to receive items that will ideally complement your home.

Thank you for purchasing with us!

The Popular Home Collections Team

Free Facebook Likes