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Testimonials

"As a longtime customer of Popular Home Collections' bedding and bathroom products, I have always been thrilled with their excellent customer service, as well as their great variety of products and "mix and match" flexibility that allows me to create my own ensembles."
-- Marie, S., Chicago, IL.

What types of products do you sell?

Answer: We sell a wide variety of ensembles and individual items for the bedroom, bathroom, and kitchen. You can access any of our “product pages” by clicking on any links set in blue. You can also mix and match your own ensembles from our wide variety of individual items.

We sell complete sets and individual items. For the bathroom, we have “Bath in a Bag” sets, which are four-piece sets (complete with shower curtain, hooks, bath rug, and contour rug), along with a wide selection of shower curtains and hooks, toilet seats and brushes, bathmats, window curtains and sink skirts, and other bathroom items such as toothbrush holders, soap dishes, tissue box holders, lotion pumps, waste baskets, and many more. For the bedroom, we carry a huge selection of full, queen, and king comforter sets (each containing 1 comforter, 2 standard shams, 1 bed skirt, and 3 decorative pillowcases), and window curtains with matching valances. For the kitchen, we carry a selection of swags, tiers, valances, placemats, potholders, oven mitts, towels, and chair pads. We also carry a variety of house rugs.

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Do you sell products for other rooms?

Answer: As of now, we only sell products for the bedroom, bathroom, and kitchen. However we do plan on expanding our inventory to satisfy all areas of the home.

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Why shop at Popular Home Collections?

Answer: We do not simply serve as product resellers. We also manufacture the great majority of our inventory, and guarantee the quality of everything we sell. We also offer some of the lowest prices in the home décor industry. If you are a decorator or a buyer for a hotel, motel, or cruise line, we can also custom-design anything with a properly set pre-design in place.

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How can I get in touch with you?

Answer: If you have any questions or would like to place an order by phone, you can either call us at 866-397-1255 from 10AM to 6PM Monday to Thursday, or on Friday from 10AM to 4PM. If all agents are busy, please leave a message, and we will get back to you ASAP. You can also contact us any time by email at info@popularhomecollections.com or click here for live help

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How does your Mix and Match feature work?

Answer: Customers can create their own ensembles using this feature. This feature can be used with our Bathroom and Bedroom lines (kitchen coming soon), and is great for those who like to be creative with their bathrooms or for people that want to order for two different bathrooms, bedrooms, or kitchens. Simply visit our Bathroom or Bedroom pages to access our Mix and Match feature. All Mix and Match orders over $100.00 get free shipping attached.

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Do you accept bulk or wholesale orders?

Answer: We do accept bulk or wholesale orders. Please email our wholesale department for further information – Wholesale@popularhomecollections.com. In addition, if you have any design ideas for your hotel, motel, cruise line, etc., please contact us.

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If you do accept bulk or wholesale orders, what is the exact procedure for doing so?

Answer: If you are interested in purchasing wholesale, please contact us and we can discuss your needs in detail.

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If I/we have an idea for a particular design, will you work with me/us?? What are your criteria for doing so?

Answer: We love to see new and fresh ideas, and can custom-design anything with the proper pre-designs in place. If you are interested in sending in a particular design for your hotel, motel, cruise line, etc. please contact us. Minimum orders are required for all custom-designed merchandise.

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How long have you been in business?

Answer: We have been in business for 13 years and counting. We take great pride in our products and customer service, and are always looking to grow and expand.

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After I begin to place an order, I want to check on how much it will cost to ship. How do I do this?

Answer: Please refer to our shipping and handling chart, which can be accessed via our customer service page.

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What is your return policy?

Answer: Check out our return policy on our customer service page for further details.

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If I need to cancel an order, what are the details of how this is done?

Answer: Please contact our Customer Service Department via phone at 866-397-1255 or via email at info@popularhomecollections.com. All orders that are not canceled within 24 hours of when they have been placed have probably been processed. For more information, please check out our return policy by accessing our customer service page.

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If I want to add to a previously submitted order, what do I do?? Can I add to this order, or do I have to place a new, separate order?

Answer: An order usually requires anywhere from 1 to 3 days for us to process. Please call our Customer Service department at 866-397-1255 within 24 hours of submitting your order, and we should be able to include any additions for you.

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How do I know if my online order was received?

Answer: You will receive a confirmation number by email, or you can check by logging into your account (see top right on all site pages).

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What are your accepted payment methods?

Answer: We accept all major credit cards and PayPal.

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Is the Popular Home Collections online catalog secure?

Answer: Our online store uses secure SSL technology, which prevents anyone else from viewing your sensitive billing information. For more information on this, please review our Privacy Policy or Terms of Use pages.

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Do you ship overseas and to Canada?

Answer: We do ship overseas and to Canada. Our shipping and handling chart can be accessed on our customer service page.

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How long does it take to get a refund?

Answer: Refunds will be issued within 5 to 7 days after we receive the returned item(s).

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How much does it cost to ship your merchandise?

Answer: Please check out our Shipping Page.

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How long does it take to ship your merchandise?

Answer: It usually takes up to 1 to 3 business days once your order is received.

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I need help. Can you place an order for me?

Answer: We will be happy to place an order for you. Feel free to contact us either by email at info@popularhomecollections.com, by phone at 866-397-1255 and we will be glad to help you. If you are phoning in such a request after usual business hours or emailing such a request, please allow 24 hours for us to get back to you. Alternately, you can click here to use the live help feature.

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Are you available on Saturday and Sundays if I have a question?

Answer: We will not be working on Saturdays or Sundays. However, we do receive emails 24/7. Please email us at info@popularhomecollections.com. In such cases when weekend contact is made, please give us 24 hours to get back to you.

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Do you offer backorders?

Answer: Backorders are accepted if the product is going back into inventory, so items can be left via backorder.

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What do I need to do in order to shop on the Popular Home Collections website?

Answer: You can visit our online catalog any time, or contact us via email at info@popularhomecollections.com or by phone at 866-397-1255.

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Can I mix and match my own ensembles?

Answer: Yes. You can create any ensemble you want from our wide selection of individual items. Our Mix and Match feature is great for those that like to be creative with their bathrooms or for people that want to order for two different bathrooms, bedrooms, or kitchens. Simply visit our Bathroom or Bedroom pages to access our Mix and Match feature.

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Are quantity discounts available?

Answer: Yes. For assistance, please contact us via email at info@popularhomecollections.com or by phone at 866-397-1255.

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Can I view the status of my order(s)?

Answer: All customers must create an account when purchasing. So once you have registered and placed an order, you can do this at anytime. Simply click the "View Account" button located on the top right side of each page.

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What is a Wish list?

Answers: We offer this feature to anyone who is interested in developing such things as bridal registries, new home purchase parties, etc. For more information on this feature, feel free to contact us by phone at 866-397-1255 or by email at info@popularhomecollections.com

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